Privacy policy

Basic information on data protection

Responsible	CHUFAMIX, S.L.
Purpose	Manage and correctly process the purchase of products online.
Legitimation	Execution of the remote purchase contract.
Addressees	Personal data will be communicated to those third parties strictly necessary to process the purchase of a product. Except in the above case, the data will not be communicated to other third parties, unless required by law.
Derechos	You can exercise your rights of access, opposition, rectification, deletion, limitation and portability of data, as explained in the additional information.
Additional information	Further information on data protection can be found in the additional information.

Additional information on data protection

CHUFAMIX , S.L. wishes to inform you in a transparent manner, through this Privacy Policy, about all the processing that we carry out with your data, the purposes for which we process them and the rights that you as a user can exercise over your personal data, as well as the time during which we will keep your data.

We inform you that by accessing our website you become a user. As a user, you declare that you have the necessary legal capacity to understand and accept in its entirety the Privacy Policy. This Privacy Policy should be read in conjunction with our Cookie Policy and the General Terms and Conditions of BusinessThank you s de la compra online de nuestros productos.

Thank you for visiting our website.

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

Identity:

CHUFAMIX, S.L. (hereinafter “CHUFAMIX”), with CIF B-98425390, is responsible for the processing of your personal data that you provide to us.
Postal address: c/ Picapedrers 10, P.I. Camí a la Mar, 46120 Alboraia , Valencia (SPAIN)
Telephone: +34 961 861 561
E-mail: [email protected]

2. WHAT IS PERSONAL DATA AND PERSONAL PROCESSING?

Personal data is data that identifies or enables a person to be identified. For example, data that can directly identify a person are first and last names, while an identity card number can identify a person. Personal data includes information such as mobile phone number, email address, date of birth and gender among others. It may also include numerical identifiers such as the IP address of your computer, as well as information obtained through cookies.

A personal data processing is any operation or set of operations that we carry out on your personal data, such as, for example, the collection, recording, storage, use and communication of your data.

3. WHAT TYPE OF INFORMATION DO WE COLLECT?

In order to properly carry out the data processing described in this Privacy Policy, we need to collect certain information about you. Therefore, we collect the information you provide us through the channels of interaction and communication with CHUFAMIX. The data we may collect about you through these channels are name and surname, ID number, email address, cell phone number, address, purchase history, characteristics, preferences, tastes, responses to satisfaction surveys, opinions about products, delivery of orders, etc., data relating to the payment method, interaction with customer service, processing of complaints and returns, information on profiles on social networks and information on the use and navigation on the web (web page from which you arrive at the Website, layers of the Website visited, processes initiated and abandoned, IP address, time spent on the Website).

4. HOW DO WE COLLECT YOUR PERSONAL DATA?

In CHUFAMIX we only collect and process information that you provide to us in the following ways:

1. Completion of the user account registration;

2. Purchase form for one of our products;

3. Form for downloading our e-book;

4. By subscribing to our blog and/or to receive commercial communications;

5. Responses to satisfaction surveys, opinions about our products, etc..;

6. Interaction with customer service;

7. Processing of complaints and returns;

8. Navigating the website www.veganmilker.com;

9. Interaction with CHUFAMIX on the social networks

5. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

Below, we provide you with the rights that you as a user of the website can exercise:

Rights	What does it mean?
Right of access	You have the right to receive confirmation from CHUFAMIX as to whether or not it is processing your personal data and, if so, the right to know what data it is processing.
Right of rectification	It consists of the possibility of modifying those data that are inaccurate or incomplete, having to indicate in the rectification request which data you wish to be modified.
Right of opposition	You can object at any time to our processing of your personal data, except in those cases provided for by law. Thus, except in cases where it is legally established that you cannot exercise this right (for example, when the legitimate basis for processing your personal data is the performance of a contract or the fulfillment of a legal obligation on our part) you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you. In addition, you may exercise this right when the data processing is based on our legitimate interest. In case you exercise this right, CHUFAMIX will stop processing your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the formulation, exercise or defense of claims.
Right to suppression	This right allows the cancellation of your personal data. Once you exercise this right, your data will not be deleted immediately, but will be kept blocked in such a way as to prevent their processing, without prejudice to their availability to public administrations, judges and courts, for the attention of possible liabilities that may have arisen from the processing during their statute of limitations period. Once this period has been reached, your data will be duly anonymized or deleted.
Right to data portability	You have the right to copy and transfer the data you have provided to us to a data controller other than CHUFAMIX. It is only possible to exercise this right when the processing is based on the performance of a contract or on your consent and the processing is carried out by automated means.
Right to limitation of processing	This right allows you to ask us to stop processing your data when: Challenge the accuracy of the data, while CHUFAMIX verifies the accuracy of the data. You have exercised your right to object to the processing of your data, while we verify whether the legitimate reasons of CHUFAMIX prevail over those of you as a data subject. Likewise, this right allows you to ask CHUFAMIX to keep your personal data when: The data processing is unlawful and as a data subject you object to the deletion of your data and request instead a restriction of its use. CHUFAMIX no longer needs your personal data for the purposes of processing, but needs them for the formulation, exercise, or defense of claims.
How to exercise these rights?	You may exercise your rights by sending us your request to the following e-mail address [email protected] or by post, by means of a written and signed request, accompanied by a photocopy of your DNI or NIE or Passport, addressed to the following address: c/ Picapedrers 10, P.I. Camí a la Mar, 46120 Alboraia, Valencia (SPAIN). We also inform you that, in the event that you consider that CHUFAMIX has not properly satisfied the exercise of your rights, you may file a complaint with the Spanish Data Protection Agency (AEPD) located at Calle Jorge Juan nº 6, 28001 Madrid (Madrid). If you want to know more information about how to request the protection of the AEPD, you can go to its website https://www.aepd.es or contact through the telephone numbers 901 100 099 and 91.266.35.17.

6. WHAT ARE THE PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA?

We want to be transparent with you and inform you about the operations we carry out with your data and the purposes for which we process it. For this reason, we have separated the related information into separate tables.

Each table describing each processing of personal data contains the following information:

For what purposes do we process your data?

In this column we explain why and for what purpose we process your personal data.

What is the legal basis that legitimizes us to process your data?

Data protection law requires that we have a legitimate basis for processing your personal data. Thus, we rely on the following legal bases for processing your personal information:

Legitimate interest: As a company, CHUFAMIX has a legitimate interest in collecting and processing your personal data in order to study and analyze the suitability of our Website and products, to study whether they meet the needs of our customers and users or, on the contrary, should be modified in any particular aspect or can be improved to better suit those needs or new market trends. It also has a legitimate interest in maintaining regular contact with its customers and users to keep them informed about its news, promotions and products and to recommend or offer them those products that best suit their needs, characteristics and preferences. In any case, this legitimate interest is based on an analysis of the appropriate balance of our interests in processing your personal data and your rights and freedoms. The result of this analysis will determine whether or not we can use your personal information for the processing described in this Privacy Policy.

The execution of the contract: at the moment you expressly accept the General Terms and Conditions of Business, you become a party to the product purchase contract entered into with us. In order for us to be able to fulfill the obligations set out in these Terms and Conditions, we need to collect and process your personal data. Therefore, your refusal to provide us with those personal data that are necessary to process the Terms and Conditions will make it impossible for you to purchase products with CHUFAMIX- .

Legal obligation: CHUFAMIX acts as responsible for your data and therefore must comply with a series of obligations imposed by accounting, tax, data protection, consumer, etc. regulations. Therefore, CHUFAMIX will keep confirmation of those users who have requested the deletion of their data on a deletion list, in compliance with the legal obligation arising from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

Your consent: in the event that CHUFAMIX wishes to carry out any processing of your data whose legal justification cannot be based on the legal basis explained above, as would be by contacting us through our customer service, we will request your prior consent to such processing. In any case, we inform you that, in such cases, you can always withdraw your consent at any time.

How long do we keep your data?

In this column we inform you as a guideline how long your data will be kept for. The retention period will in any case depend on the processing of your personal information. Please note that certain accounting, tax, consumer, data protection and contract regulations may require us to retain certain customer and user data for a certain period of time.

What are your rights when you provide us with your data?

This column describes the rights that you can exercise with regard to your personal data depending on the processing that is carried out on them. Please note that depending on the legal basis on which your data is processed, your rights may be limited.

Below, you will find a more detailed description of the various processing operations that CHUFAMIX carries out on your personal data.

7. CONTACTS

If you have any questions about the processing we do on your personal data, you can contact us via email: [email protected]